Recommended for: Owners, admins, managers, and staff Time to complete: 5 minutes to learn
Order statuses tell your team what stage an order has reached. Keep them accurate so customers, staff, and reporting stay aligned.
Common Order Status Flow
Accepted
The order has been reviewed and your branch has agreed to fulfil it.
Use when:
the order is valid
the branch can prepare it
the team is ready to begin work
In Progress
The order is actively being prepared.
Use when:
the kitchen or team has started work
the items are no longer just waiting in the queue
Ready
The order is prepared and waiting for handover, collection, service, or dispatch.
Use when:
the order is packed or plated
the customer or driver can receive it
Completed
The order has been fully handed over or finished.
Use when:
the customer has collected it
delivery is complete
table service has been closed out
Cancelled
The order will not be fulfilled.
Use when:
the customer cancels
an item or the whole order cannot be supplied
the branch is unable to complete the order
Simple Rule
Only move an order forward when the real-world action has happened. Do not mark orders ready or completed too early just to clear the screen.
Why This Matters
Correct statuses help with:
team coordination
customer communication
order history accuracy
operational reporting