Recommended for: Owners, admins, managers, and staff Time to complete: 5 to 10 minutes to learn
Taking payments through EPOS should follow a simple, consistent routine so staff can complete orders quickly and accurately.
Basic EPOS Payment Flow
Confirm the order details.
Confirm the amount to be paid.
Select the correct payment method.
Complete the payment.
Finish the order workflow and provide the receipt if required.
Good Practice
confirm the total before processing payment
use the correct payment method every time
complete the order status flow after payment, not before
If Something Goes Wrong
Check:
whether the right payment method was selected
whether the device or terminal is connected properly
whether the order is still open and editable