Recommended for: Owners, admins, and managers Time to complete: 10 minutes per branch
Opening hours control when a branch appears available for orders and help your team avoid missed orders outside service time.
Before You Update Hours
Check:
the branch you are editing
normal weekly trading times
whether collection and delivery operate on the same schedule
any planned closures or reduced hours
Steps
Open the branch settings for the correct location.
Go to the opening hours section.
Add the opening and closing times for each trading day.
Leave closed days empty or mark them as closed.
Save your changes.
Review the branch status after saving to make sure the times look correct.
Good Setup Rules
Use real trading times, not staff arrival times.
If the kitchen stops earlier than the shop closes, set order availability to match the last accepted order time.
Review hours before weekends, holidays, and special events.
Common Mistakes
Setting the wrong branch by accident
Leaving a day active with blank or incorrect times
Forgetting to update hours for bank holidays or seasonal closures
After You Save
Test the branch from an operational point of view:
confirm staff know the opening schedule
check that online ordering matches live availability
place a test order during open hours if you are launching a new branch