How to Handle Order Changes and Special Requests

Recommended for: Owners, admins, managers, and staff Time to complete: 5 minutes to learn

Order changes and special requests should be handled clearly so the team does not miss important details during preparation.

Good Practice

  • review the request before accepting it

  • make sure the request is visible to the right team members

  • confirm any important change with the customer if needed

Watch Out For

  • changes made too late in the workflow

  • requests that the branch cannot fulfil

  • unclear notes that confuse staff

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