Recommended for: Owners, admins, managers, and staff Time to complete: 5 minutes to learn
Busy periods are when teams most often miss orders, delay status updates, or lose track of fulfilment type. Use a simple operating routine.
During a Busy Period
keep one person actively monitoring incoming orders
update statuses as work really happens
check collection, delivery, and table orders separately if volume rises
flag any delay early rather than after the queue grows
Good Habits
do not leave new orders sitting unreviewed
avoid changing too many settings during peak service
keep printers stocked and devices charged before the rush
If the Queue Starts Building
Check:
whether enough staff are assigned
whether one branch is overloaded
whether a printer or device issue is slowing the flow
After the Rush
review cancelled or delayed orders
identify where the slowdown started
update your operating routine for the next peak period