Recommended for: Owners, admins, managers, and staff Time to complete: 5 to 10 minutes
If a printer stops working, check the simple causes first. Most printing problems come from power, paper, connection, or branch setup.
Quick Checks
Start here:
is the printer powered on?
is paper loaded correctly?
is the printer connected to the right device or network?
is the correct branch printer selected?
If You Use a Network Printer
Check:
the printer is on the same network expected by the branch setup
the network connection has not changed
the printer was added with the correct details
If You Use Bluetooth, Built-In, or USB Printing
Check:
the printer is paired or connected to the right EPOS device
the device can still see the printer
the cable or local connection has not been disturbed
Check the Printer Setup
Review:
printer type is set correctly
the branch is correct
the receipt printer was not added as another printer type by mistake
Run a Test
After each fix:
send a test print
confirm it prints once
check the output is readable
When to Escalate
Escalate the issue if:
the printer has power and paper but still does not respond
the device can no longer detect it after reconnecting
the problem affects multiple devices or the whole branch