Recommended for: Owners and admins Time to complete: 10 to 15 minutes
Your first EPOS device is usually the main till, tablet, or dedicated in-store device your team will use to take and manage orders.
Before You Start
Make sure you have:
a branch already created
staff login credentials
the branch PIN if your EPOS flow requires it
a stable internet connection
Steps
Set up the physical device and connect it to the internet.
Open the EPOS app or EPOS login screen.
Enter the branch details required by your setup, such as branch PIN.
Sign in with an approved staff account.
Confirm the device opens into the correct branch.
Check that the order screen loads and the device stays connected.
After Registration
Verify:
the device is linked to the right branch
the assigned staff member can sign in successfully
orders can be viewed without permission errors
Good Practice
Name devices clearly, such as Front Till 1 or Collection Counter.
Register devices branch by branch rather than sharing them loosely across sites.
Do not use owner credentials on a shared front-of-house device unless absolutely necessary.
If Registration Fails
Check:
the branch exists
the user has the right role or branch access
the device limit for the business or branch has not been reached
the internet connection is stable