Troubleshooting and faqs

Why Is a Branch Showing as Closed?

Recommended for: Owners, admins, and managers Time to complete: 5 minutesIf a branch is showing as closed, the usual cause is opening hours, temporary availability settings, or onl ...

Why Can I Not See a Menu Item on the Website or EPOS?

Recommended for: Owners, admins, and managers Time to complete: 5 to 10 minutesIf a menu item is missing, the item is usually inactive, assigned incorrectly, or not visible in the ...

Why Is My Printer Not Printing?

Recommended for: Owners, admins, managers, and staff Time to complete: 5 to 10 minutesIf a printer stops working, check the simple causes first. Most printing problems come from po ...

Website Launch Checklist and Support Handoff

Recommended for: Owners and admins Time to complete: 10 to 15 minutesUse this checklist when the website is nearly ready to go live and the business needs a clean handoff into norm ...

EPOS Login Problems and Quick Fixes

Recommended for: Owners, admins, managers, and staff Time to complete: 5 to 10 minutesMost EPOS login problems come from incorrect branch details, missing branch access, or an unst ...

Why Are Online Orders Not Coming Through?

Recommended for: Owners, admins, managers, and staff Time to complete: 5 to 10 minutesIf online orders are not coming through, the issue is usually branch availability, ordering co ...

Why Can I Not Register Another Device?

Recommended for: Owners and admins Time to complete: 5 to 10 minutesIf you cannot register another EPOS device, the most likely cause is that the business or branch has reached its ...

Why Can a Staff Member Not Access a Feature?

Recommended for: Owners, admins, and managers Time to complete: 5 to 10 minutesIf a staff member cannot access a feature, the cause is usually their role, branch assignment, or you ...

Why Can I Not Use a Feature in My Current Plan?

Recommended for: Owners and admins Time to complete: 5 minutesIf a feature is unavailable, the current subscription may not include it or the business may have reached a related li ...