Recommended for: Owners, admins, managers, and staff Time to complete: 5 to 10 minutes
If online orders are not coming through, the issue is usually branch availability, ordering controls, menu availability, or a workflow problem in-store.
Check These First
is online ordering turned on?
is the branch open?
are collection or delivery options available?
is the menu active and visible?
is the team watching the order screen?
Common Causes
ordering is turned off
the branch is showing as closed
fulfilment options are not configured correctly
the menu is not available
the branch is not monitoring incoming orders
What to Do
Review branch availability.
Review online ordering settings.
Review fulfilment setup.
Check the menu.
Place a test order if needed.