Recommended for: Owners, admins, and managers Time to complete: 5 to 10 minutes
Online ordering availability controls whether customers can place orders through your website.
Use This When You Need To
turn ordering on before opening
pause ordering during a service issue
stop orders when the branch is closed
re-enable ordering after downtime
Steps
Open the dashboard and choose the branch you want to update.
Go to the online ordering or branch availability settings.
Turn online ordering on or off as needed.
Save the change.
Check the live website to confirm the change is visible.
Before Turning Ordering On
Check:
the branch is open
the menu is ready
collection or delivery options are correct
the team is ready to receive orders
Before Turning Ordering Off
Check:
whether there are active orders still being fulfilled
whether the issue affects one branch or all branches
whether the team needs a temporary pause or a full shutdown
Good Practice
Use this control for real operational changes, not as a substitute for fixing incorrect hours.
Review website availability after any major branch or fulfilment change.