Recommended for: Owners, admins, managers, and staff Time to complete: 5 to 10 minutes
Most EPOS login problems come from incorrect branch details, missing branch access, or an unstable device setup.
Check These First
is the device connected to the internet?
is the correct branch being used?
does the user have access to that branch?
are the login details correct?
Quick Fixes
retry with the correct branch details
confirm the staff member role and branch assignment
sign out unused sessions if the device limit may be involved
restart the device if the app is stuck