Recommended for: Owners, admins, and managers Time to complete: 5 to 10 minutes
If a menu item is missing, the item is usually inactive, assigned incorrectly, or not visible in the current branch or ordering context.
Check These First
is the item active?
is it in the correct category?
is the right branch selected?
is online ordering enabled if you are checking the website?
Common Causes
the item was saved as inactive
the item is linked to the wrong category
the menu update has not been reviewed in the right branch context
the fulfilment or availability setup is blocking what customers can see
What to Do
Open the menu item.
Review its active status.
Review its category placement.
Confirm the branch and ordering setup.
Test again from the correct customer or staff flow.