Why Can I Not Use a Feature in My Current Plan?

Recommended for: Owners and admins Time to complete: 5 minutes

If a feature is unavailable, the current subscription may not include it or the business may have reached a related limit.

Check These First

  • is the feature included in the plan?

  • is there a usage limit connected to that feature?

  • is the person trying to use it signed in with the right role?

Common Causes

  • the feature is not part of the current plan

  • the business has reached a limit tied to that workflow

  • the user role does not have access

Related Articles



Was this article helpful?